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Gillian Townsend-McGlade

Operations Director
DHL

Gillian Townsend115x120

Gillian has over30 years Supply Chain experience across various sectors within the DHL business.  Currently Gillianworks within DHL’s Specialist Services Division and is responsible for managing all aspects of the UK business that DHL has with O2 and Nikon UK.

In this role Gillian is responsible for the smooth running of the 220 staff operation as well as the strategic development of O2 as a key DHL client.  Her achievements so far include supporting O2 in becoming the first mobile operator to move order cut-off times to 10pm for next day delivery; management of two major change programmes; and leading the team to win two prestigious European Supply Chain Excellence Awards in 2013.

Throughout her career with DHL, Gillian has managed various operations, including Debenhams, mfi, Argos and Safeway and has successfully managed some complex and delicate projects – including a number involving TUPE-transfer.

As well as an excellent team player, Gillian is a strong and proven leader with plenty of business acumen and a customer-focused mind.

She is married to Brian and lives in the North East of England.

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